Privacy Policy
This Privacy Policy explains how Purenest Australia collects, holds, uses and discloses personal information when you use our website, contact us, request a water assessment, become a customer, request support or choose to receive marketing communications.
Our approach
We aim to handle personal information in a clear and practical way. Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to us, we will handle personal information in accordance with those requirements. We also use those principles as a practical standard for our website and customer processes.
Personal information we may collect
We may collect your name, phone number, email address, property postcode, property stage, water concerns or preferences, information you include in an enquiry or support request, installation or service details, records of communications with us, marketing-consent preferences, and information needed to prepare quotes, coordinate installation, provide servicing or respond to warranty enquiries. We may also collect technical information about website use such as IP address, browser/device information, referring page, landing page and campaign parameters where our website tools are configured to collect them.
How we collect information
We usually collect information directly from you when you submit a form, call, email or message us, communicate through WhatsApp or another approved contact channel, request a quote or assessment, purchase a system, arrange installation or servicing, or make a support or warranty enquiry. We may also receive limited information from an authorised referral or trade partner where you have asked to be introduced to us or where it is otherwise lawful and appropriate.
Why we use personal information
We may use personal information to respond to enquiries; assess whether our products or services may suit a property; prepare recommendations and quotes; coordinate product supply and licensed plumbing installation; manage payments, customer records, servicing and cartridge replacement; provide warranty and support assistance; improve our website and customer processes; maintain security and prevent misuse; comply with legal obligations; and send marketing communications where we have consent or another lawful basis to do so.
Service providers and disclosures
We may disclose relevant personal information to service providers that help us operate the business, such as licensed plumbers or installers, website and hosting providers, customer-management or communication providers, payment or accounting providers, analytics and advertising providers, and professional advisers. We disclose only information reasonably required for the relevant purpose. We do not sell personal information to advertisers.
Overseas processing
Some technology providers we use may store or process information outside Australia, including in countries where those providers operate. The countries involved can change as providers update their infrastructure. Where Australian privacy law requires it, we take reasonable steps in relation to overseas handling of personal information.
Direct marketing
If you separately choose to receive marketing from Purenest Australia, we may send occasional water-quality education, product updates or offers by email or SMS. You can unsubscribe at any time using the unsubscribe method in the message or by contacting us. Unsubscribing from marketing does not stop service, quote, installation, safety, warranty or support communications that are necessary for an existing enquiry or customer relationship.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. This may include access controls, secure service providers, account security and limiting access to people who need the information for their role. No internet-based system can be guaranteed to be completely secure.
Retention
We retain personal information only for as long as reasonably required for the purposes for which it was collected, to maintain customer and warranty records, to meet accounting or legal obligations, or to resolve disputes. Information that is no longer required is deleted or de-identified where reasonably practicable.
Access and correction
You may ask us for access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Contact us using the details below. We may need to verify your identity before providing access or making a correction.
Privacy questions and complaints
If you have a question or complaint about how we handle personal information, contact us and explain the issue. We will review the matter and respond within a reasonable time. If Australian privacy law applies to the matter and you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner.
Third-party websites
Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and Purenest Australia is not responsible for how third parties handle information after you leave our website.
Changes to this policy
We may update this Privacy Policy when our services, technology or legal obligations change. The current version will be published on this page with its last-updated date.
Contact
For privacy enquiries, access or correction requests, or complaints, contact Purenest Australia at info@purenestaustralia.com.au or 0485 569 148.