Standard-size cartridges
20-inch x 4.5-inch cartridge format.
WARRANTY & SUPPORT
Support that continues after installation.
A whole-home filtration system should be supported for the long term. Purenest Australia provides clear warranty coverage, ongoing cartridge support and access to selected replacement components so customers know what ownership looks like after installation.
WARRANTY AT A GLANCE
Two things to know.
5 Years
Warranty
Frame, mounting structure and key external supports against eligible manufacturing defects, subject to formal terms.
Consumables
Servicing items
Filter cartridges, seals and other consumable items are replaced as part of normal servicing and are not covered as durable structural components.
DESIGNED TO BE SERVICEABLE
A system should not become disposable because one part needs attention.
Purenest Australia intentionally supports selected serviceable components and standard-size filtration cartridges so customers have a practical pathway for ongoing ownership.
Replacement cartridges
Stocked through Purenest Australia.
Selected spare parts
Housings, gauges, valves, fittings and other components may be replaced where available.
Ongoing support
Customers can contact Purenest Australia for filtration servicing and replacement guidance.
CARTRIDGE SERVICING
Consumables are part of normal system ownership.
Filtration cartridges are working consumables and gradually accumulate or adsorb material as water passes through the system.
For many households, cartridge replacement is generally planned around annual intervals. Actual service life depends on water quality, household use, flow and site conditions.
Purenest Australia servicing support may include replacement cartridge supply, cartridge-change guidance, system inspection, pressure-gauge review and replacement of selected serviceable components where required, depending on the service booked.
See the cartridge format and servicing detail
EXCLUSIONS
What the warranty is generally not designed to cover.
Subject to the final formal warranty terms, exclusions may include the following.
- Normal cartridge exhaustion
- Seals and consumables
- Normal wear and tear
- Misuse or neglect
- Unauthorised modification
- Installation contrary to system requirements
- External damage
- Abnormal water pressure or site conditions outside specification
- Freezing or extreme environmental damage where relevant
- Unrelated plumbing faults
- Maintenance failures where that failure caused or contributed to the problem
Product support and plumbing workmanship are different
The Purenest Australia product warranty covers eligible product defects according to its terms. Installation workmanship is provided by the licensed plumbing business carrying out the installation and may be subject to separate workmanship obligations, statutory requirements or agreed warranty terms.
For installations coordinated directly by Purenest Australia, customers should still contact Purenest Australia first so we can help determine the appropriate next step.
AUSTRALIAN CONSUMER LAW
The Purenest Australia warranty is additional to your legal rights.
Consumer guarantees under the Australian Consumer Law apply automatically and cannot be excluded by a business. A warranty is an additional promise and does not replace those rights.
Your rights under the Australian Consumer Law may continue to apply even if the period stated in a warranty has ended, depending on the circumstances.
SPARE PARTS AND REPAIRABILITY
When a part needs attention, start with the part.
Purenest Australia supports selected replacement housings, gauges, valves, fittings and other components where available. The intention is to maintain a practical service pathway for the system rather than assume that a fault in one replaceable component requires replacement of the complete filtration unit.
Keep the system supportable for the long term, not disposable when one component needs attention.
HOW TO REQUEST SUPPORT
Four steps to get a problem looked at.
01
Contact Purenest Australia
Provide your name, installation address, contact number and approximate installation date.
02
Tell us what you are noticing
For example: pressure change, gauge concern, leak, housing or component concern, or a cartridge-replacement query.
03
Send photos if requested
Photographs may include the full installation, the affected component, the pressure gauges and any visible issue.
04
We review the next step
Depending on the issue: troubleshooting guidance, a replacement cartridge, a serviceable part, a plumber or service visit, or a warranty assessment.
WARRANTY CLAIM PROCESS
What a claim involves.
- 01
Contact Purenest Australia.
- 02
Provide proof of purchase and annual service invoices.
- 03
Describe the issue.
- 04
Provide photographs or other reasonable information if requested.
- 05
Allow the issue to be assessed.
- 06
Purenest Australia advises the appropriate remedy or next step.
Possible remedies
Depending on the nature of the problem, the applicable warranty terms and Australian Consumer Law, an appropriate outcome may involve assessment, repair, replacement of an eligible component, replacement of goods, refund or another remedy available under law.
Support after the warranty period
Support does not automatically stop when the warranty does. Purenest Australia can continue to assist with replacement cartridges, selected replacement components and servicing enquiries after the stated warranty period. Australian Consumer Law rights are separate from the Purenest Australia warranty and may also apply depending on the circumstances.
SUPPORT FAQS
Questions owners actually ask.
The system uses standard 20-inch x 4.5-inch housings. Replacement media should be appropriate for the system, intended water-treatment objective and operating conditions.
Cartridge compatibility and warranty implications depend on the product used and the circumstances. Contact Purenest Australia before changing the standard filtration configuration if you want confirmation.
Servicing requirements and their relationship to warranty coverage depend on the issue and whether maintenance contributed to the failure. Refer to the full warranty terms or contact Purenest Australia.
Shut off or isolate the system if safe and practical, then contact Purenest Australia or the installing licensed plumber promptly. Specific isolation instructions should follow the final installed plumbing configuration.
PURENEST AUSTRALIA SUPPORT
Two ways to reach the support team.
Include your installation address and approximate installation date so we can find the system on file.
Send a support request
Already a Purenest Australia customer?
Whether you need replacement cartridges, servicing guidance or help with a system component, contact Purenest Australia and we will help identify the appropriate next step.
Considering a system? Book a Free Water Assessment